Datagate GDPR Overview

Datagate Support | May 24, 2018

GDPR is the data protection regulation created by the European Commission which took effect on 25 May 2018.  It is applicable for companies around the world who processes personal data about people in the EU.

If you have any questions, don’t hesitate to contact the Services Team.

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Here are a few key changes by GDPR:

• Compliance: Organisations who process personal data about people in the EU must demonstrate GDPR compliance.
• More Rights: Data subjects such as your customers have rights such as access, correction, erasure and permission to reuse data.
• Privacy by Design: Organisations must use technical and non-technical processes to ensure data privacy is considered throughout the creation and delivery of the product or service.

Here is a summary of what Datagate has done about GDPR:

• Data Breaches: Are notified to affected customers within 72 hours.
• Right to Access: Datagate provides a customer-end portal so the end-customer can access and export their personal usage data.
• Right to be Forgotten: Service requests can be issued to Datagate if an end-customer wants to be forgotten.  Datagate will scramble all data related to the end-customer so no trace of the end-customer data can be found.
• Privacy by Design: Datagate is built on a safe and secure Microsoft Azure Platform ensuring high level of data integrity and safety.  Usage details and customer details are kept in separate database tables and are tied together by a pseudonym to increase privacy.  Personal data entry is kept to a minimum, with only relevant data required to be filled out for billing purposes.
• Continuous Improvement: Datagate teams are trained in GDPR compliancy and data protection best practices.  issues.  Datagate continues to build even been data protection into its product, processes and team member training.