How to Resolve Exceptions

Resolving exceptions is an important recurring task that users will be require to do.  This ensures all your raw data has been successfully processed by Datagate before you begin doing your billing. How ever many times you do this depends on you.  You could check and resolve your exceptions once a week or once a month before you do the billing.

Introduction to Exception Types

There are only 4 different types of exceptions on the exceptions report.

1. Unmatched Service Items: Usage
   • The service item has not been created.
   • Or the service item has been duplicated
2. No Pricing Available: Usage
   • A rate card has not been created
   • Or a rate card has not been assigned to the customer
   • Or the assigned rate card does not have the required rate
3. Unmatched Service Items: Products / E-Bills (only applicable if Datagate imports your E-Bills)
   • The service item has not been created
   • Or the service item has been duplicated
4. No Pricing Available: Products / E-Bills (only applicable if Datagate imports your E-Bills)
   • A pricebook has not been created
   • Or a pricebook has not been assigned to the customer
   • Or the assigned pricebook does not have the required rate

How to Resolve Each Type of Exception

1. Unmatched Service Items: Usage
   1. Check if the service item has been duplicated in the system.
   2. If you cannot find any duplicates, you will need to add the service item to a customer.

TIP:  When checking for duplicates, use the Global / Service Item page to search through all your service items per service type

1. No Pricing Available: Usage
   1. Check if there is a rate card already assigned to the customer.
   2. If there is a rate card already assigned, then set a rate on the rate card service item.
      1. If there is no rate card assigned, then create a brand new rate card and assign it to the customer. 

TIP: The prefix column on the report will help you to identify what type of usage does not have a rate.  For Example the Prefix of '021' means a price has not been set for mobile and '00613' means a price for Australian landline has not been set.

1. Unmatched Service Items: Products / E-Bills (only applicable if Datagate imports your E-Bills)
   1. Check if the service item has been duplicated in the system.
   2. If you cannot find any duplicates, you will need to add the service item to a customer.
2. No Pricing Available: Products / E-Bills (only applicable if Datagate imports your E-Bills)
   1. Check if there is a pricebook already assigned to the customer.
   2. If there is a pricebook already assigned, then set a rate on the pricebook for the product code.
      1. If there is no pricebook assigned, then create a brand new pricebook and assign it to the customer. 

 

After Resolving Exceptions

After you resolve each item,  you will need to wait a maximum of 2 hours for Datagate to re-process items in the exceptions report. 

If you need an urgent action for Datagate to re-process an exception you have recently resolved, please contact [e-mail].