How to manage "Missed" Usage

This article describes how you may choose to manage usage that is imported to Datagate after a Billing Period has been invoiced.

Ideally, all Usage will be imported into Datagate and fully processed, and all exceptions resolved, before invoicing is done. However this doesn't always happen and sometimes Usage is imported into a Billing Period after the invoice has been generated.

Example: Billing Period is 1 May - 31 May. You have created an invoice on June 1, but Usage for 31 May is imported to Datagate on June 2.

If you check the box in the screenshot below, any usage that is imported after the invoice is generated will be moved to June billing period, and appear on the invoice generated around July 1:

Considerations:

If you have minute bundles (buckets), there will be more usage in the following period. If overage needs to match the Billing Period accurately, you should wait till all usage is imported and processed before generating the invoice.

If you have generated an invoice, and subsequently delete it, and want to re-align usage to the correct billing period, you can go to the Customers menu, select that Customer, "Reset Usages and eBills":

The "Unrated Usage" widget on the dashboard will show you the Usage as it's processing. Usage has completed processing when that widget shows "0".

How it works:

If Usage is imported, and is going to a Billing period that has been invoiced, it will be moved to the next billing period. This happens at the time the Usage is importing.